Last updated: November 2025 

Sky5G Vanuatu (“Sky5G”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Vanuatu laws and internationally accepted data protection principles. 

By using our services, websites, or applications, you consent to the collection and processing of your personal information as described in this Privacy Policy. 

1. Collection of Personal Information

We collect personal information directly from you or through third parties when you: 

• Register for or use Sky5G broadband, wireless, or other telecommunications services. 

• Contact us for customer service, technical support, or billing enquiries. 

• Visit our website, use our online tools, or engage with us through social media platforms. 

• Participate in Sky5G promotions, surveys, or competitions. 

• Interact with our authorised dealers or service partners. 

Types of Personal Information Collected 

Depending on the service, the personal information we may collect includes: 

• Contact details: Name, address, email, and telephone number. 

• Identification details: Date of birth, national ID, passport, or driver’s licence number. 

• Account information: Service usage, call and data records, billing and payment history. 

• Financial information: Bank account or payment card details for billing purposes. 

• Technical information: IP address, device type, and network usage statistics. 

• Communications: Records of your interactions with our customer service teams. 

We will only collect personal information necessary for our business operations and with your knowledge and consent. 

2. Use of Personal Information

We use your personal information to: 

• Provide and manage our telecommunications services. 

• Process payments, billing, and account management. 

• Deliver customer support and resolve technical issues. 

• Improve our network, systems, and overall customer experience. 

• Notify you about service updates, maintenance, or new offers. 

• Comply with legal, regulatory, and licensing requirements in Vanuatu. 

We may also use aggregated and anonymised data for analysis and reporting, which does not personally identify you. 

3. Disclosure of Personal Information

We will not sell or rent your personal information. However, we may share it with trusted third parties under strict confidentiality and security obligations, including: 

• Service providers who assist with network operations, billing, IT, or technical support. 

• Authorised dealers and contractors who deliver Sky5G services or maintenance on our behalf. 

• Regulatory or law enforcement agencies as required by law. 

• Business partners for limited marketing or promotional purposes (only with your consent). 

• Debt collection agencies for the recovery of overdue accounts. 

All third parties must agree to use your information only for the purpose it was provided and to protect it from unauthorised access. 

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. 

Security measures include (but are not limited to): 

• Secure storage and encryption of customer data. 

• Access controls and authentication systems. 

• Regular system monitoring and network security reviews. 

• Employee and contractor confidentiality agreements. 

While we strive to maintain high security standards, please note that no online transmission or storage system can be guaranteed to be 100% secure. 

5. International Data Transfers

Some of your personal information may be processed or stored in other countries where our servers, cloud providers, or service partners are located. In such cases, Sky5G ensures that data is protected by appropriate contractual or security measures consistent with this Privacy Policy and applicable laws. 

6. Data Retention

We retain personal information for as long as necessary to provide our services and to comply with legal, regulatory, or operational requirements. When personal information is no longer required, we take steps to securely delete or anonymise it. 

7. Cookies and Online Tracking

Our websites may use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyse site traffic. 

You can manage or disable cookies through your browser settings. However, doing so may limit certain website features or functionality. 

8. Access and Correction

You have the right to access and request correction of your personal information held by Sky5G. 

To make a request or update your details, please contact us at: 

Email: sales@sky5g.vu 

We may need to verify your identity before processing your request. 

9. Changes to This Policy

Sky5G may update this Privacy Policy from time to time to reflect changes in technology, regulation, or our business practices. Updates will be published on our website with the revised effective date. 

10. Questions and Complaints

If you have any concerns or complaints regarding the handling of your personal information, please contact us first using the details above. 

If you are not satisfied with our response, you may contact the Vanuatu Office of the Government Chief Information Officer (OGCIO) for guidance on data protection matters.